Print Troubleshooting and Safari, Firefox, Edge and Chrome Information
If you are having trouble printing, there can be a variety of contributing factors. First, be sure you are printing on a genuine Avery product.
The most common issue is having Fit to Page checked in the pdf print dialog when you are printing. This will shrink your project and it won’t print properly.
You should change your printer settings inside the Print window under Properties to Labels or Heavyweight or Cardstock and be sure the alignment guides are snug against the product. This will help your printer feed the special products more accurately. We recommend you test print on a piece of plain paper, hold it up against a window with the Avery product behind it to check that it is aligned properly.
If the entire project seems to be off a bit in one or two directions (up, down, right or left), click on the MakePrinter Adjustment tool on the right of the Preview & Print page to make an adjustment. This will shift your project in the direction you choose by the amount you choose.
Safari users: be sure you use Adobe Reader or Chrome to print, not the Safari browser. Follow the instructions that appear on the Open PDF window. Safari pdfs are inaccurate and will be slipped down the page. Please let Apple know that you had this problem so they fix their pdf service.
Firefox users: If the entire page seems to have shrunk, you probably are using Firefox. The easiest thing to do is to save your project online, open Internet Explorer or Chrome and then print. Alternatively, you can follow the steps in the Open PDF window. Please let Firefox know that you had this problem so they fix their pdf service.
Chrome users: If your project seems to have shrunk, you need to un-check the “Fit to Page” box on their print dialog or use Adobe Reader to print.
Edge users: Edge currently will not print correctly. Open Internet Explorer to print your project.